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Thursday, January 20, 2011

Mobile retailing blueprint

The National Retail Federation (NRF) has come out with version 2.0 of the Mobile Retailing Blueprint. This is a product of NRF's mobile retail initiative and was produced with input from a range of retailers, vendors, analysts and standards organizations. It details both opportunities for consumers and retailers and provides retailers with concrete examples and useful information for crafting a mobile commerce strategy.

The NRF's mobile retail initiative aims to serve as a "catalyst for mobile-inspired innovation that enhances the retail shopping experience and improves internal business processes." In addition to providing definitions and simple examples, the document provides a number of lessons learned and best practices from current adopters of mobile commerce technology.

With mobile commerce becoming more common in the higher education environment, and globally, retailers (particularly collegiate retailers) would be well advised to peruse the document or begin thinking about a mobile strategy for both commerce and content. With changes in the collegiate retailing environment, this could be viewed as "one more thing" on top of crafting social networking strategies, content strategies, device strategies, and other issues. Like those others it will be increasingly difficult to remain viable in the future without thinking about some of the associated challenges and begin formulating some strategy.

The NRF document is a good place to start. As we move through 2011 and into 2012, NACS and some of its subsidiaries (particularly NACS Media Solutions) will also begin to offer more education and information to help stores with the opportunities and challenges ahead.

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