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Monday, July 2, 2012

Report Shows Retailers Struggle with Digital Shopping Experience


Traditional retail channels are having a hard time mixing digital into the shopping experience, according to a new report, Omni-Channel 2012: Cross Channel Comes of Age from Retail Systems Research LLC. The firm has been doing the study for six years and this year found that retailers now feel cross-channel marketing will play a role in their business but that merging digital with the bricks-and-mortar selling is the biggest challenge.

The report surveyed 66 retailers on their cross-channel practices and technology adoption plans and found that just 32% of the responding retailers believe they have reached the goal of consolidating the customer shopping experience across all channels.

The report is available as a free download, but registration is required.

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