Temporary Hiatus

Hi everyone,

Due to some staffing changes and heavier than usual travel this month, I need to put The CITE on hiatus for 1-2 weeks.  There are many interesting things going on and I have some topics queued up. Hopefully posting will resume again early in April.

Thanks,
M

OER Search Engine- Gooru

If there is a recognized problem out there you can bet that someone is working on a solution.  Often people dismiss new technologies or solutions because of their initial shortcomings compared to traditional products.  However, over time those solutions can build market share and momentum as various problems or challenges get addressed.

This seems to be case for the OER movement.  For example, initially there was no way to gauge how good OER materials were, and variability in quality was a challenge.  To address this challenge we see innovations like the Connexions peer review model, or the OER Evaluation Tool  released by the Institute for the Study of Knowledge Management in Education (ISKME) last November.  As these and related innovations take hold, a key challenge to OER viability decreases.

Another barier to OER adoption is that the search and discovery process for OER materials is timing consuming and confusing.  Initiatives like MERLOT have attempted to address this problem in the past.  Now, there is another solution for this problem. Search engine Gooru has organized OER resources into easy-to-locate categories and collections to helps educators and students more easily find materials online, according to this article in eClassroom News.   

“Anyone can now easily search for resources, collections, or quizzes; study individual resources or entire collections; practice with an adaptive assessment system; interact with peers or teachers; and save and customize their favorite learning materials,” the article states. 

The story says that more than 5,000 invited students and teachers currently use the resource, and all schools, students, and teachers will have access to it beginning in June.

Right now, these tools are mostly used in K-12 education and have not gained a lot of momentum on college campuses, at least not yet.  It is only a matter of time, however, before these and other innovations reduce barriers to OER adoption in higher education. 

For the OER movement, as a piece of advice, remember that value is not determined by price alone.  There are barriers to OER adoption, and just making more content available for free does not effectively address some of the underlying fundamental challenges to the adoption of this approach.  Perhaps more emphasis should be placed on the long-term sustainability of OER approaches, improving quality, ensuring accessibility compliance, and other barriers to adoption.  If those problems can be solved effectively, then it might make more sense to continue expanding content offerings.  The OER movement weakens its own effectiveness by failing to resolve key barriers to adoption.

For stores, expect that developments like Gooru, Connexions, and others will change the presence and "adoptibility" of OER content for course use.  While OER may not be having a significant effect on adoption now, it is important to track the evolution of these tools, become familiar with OER terminology and resources, and engage with the OER community where we can.

Encyclopedia Britannica stops its press after 244 years

The digital revolution takes another bite out of popular print medium.  Encyclopedia Britannica announced that after 244 years, it will put an end to the print edition and be available only in digital form, according to this CNN story.

Encyclopedia Britannica has been in print since it was first published in Edinburgh, Scotland, in 1768.  It will no longer be available when the current copies run out. The Chicago-based company will continue to offer digital versions for subscribers, as well as educational products (online learning tools, curriculum products, etc.) which comprise the majority of the company's business today.

"This has nothing to do with Wikipedia or Google," Encyclopedia Britannica Inc. President Jorge Cauz said. "This has to do with the fact that now Britannica sells its digital products to a large number of people.  The sales of printed encyclopedias have been negligible for several years," Cauz said. "We knew this was going to come." 

The final hardcover encyclopedia set is available for sale at Britannica's website for $1,395.  The company plans to mark the end of the print version by making the contents of its website available free for one week, starting Tuesday, according to the article.

Print Textbook Price vs. iPad Textbook Price

An info graphic that recently appeared in MercuryNews shows that the cost of switching students’ four core courses from traditional textbooks to Apple’s new iBook 2 digital textbooks could cost school districts three times more.   Based on a classroom size of 32 students and four textbooks, including workbooks, lasting six years, the research shows that a school district would incur cost of approximately $11,328 for a traditional textbook program.  For an iPad textbook program that includes replacement of hardware after four years along with software, and e-textbooks, the cost is estimated to be $36,000.

The info graphic is a good step towards accounting for the factors that goes into the economics of e-textbook programs in K-12.  However, considering schools can resell the iPads after four years the cost for the iPad program could be much lower.  Of course, that could be off-set by replacement costs from lost, stolen, or damaged units. Nevertheless, until there is ample evidence that indicates technology such as iPads improve student’s learning, school districts should be wary about diving into a device-driven e-textbook program.   

CAMEX follow-up

I apologize for the absence of blog posts in the past week. CAMEX was even busier than usual, and I will likely be digging out for the next few weeks yet.  Much continues to happen though, and as I promised some attendees, I will put together a brief, 1-page summary of highlights from my CAMEX digital update session. 

NMS had a lot of activity at CAMEX around our three major initiatives:  Regional POD, Community-based self-publishing, and Grow Custom.  More information on each of those initiatives for members is available on the NMS website and will be forthcoming in the months ahead.

CAMEX 2012 is past, but plans are already in the work for CAMEX 2013.  We are planning a highlight around the future of course materials -- so if you are interested or involved with course materials, plan to be in Kansas City for CAMEX 2013!  Much more news to come... but for now, back to regular posts.

Developing a Digital Textbook Strategy

The videos from the Developing a Digital Textbook Strategy for Your Campus symposium hosted on Feb. 8, 2012 by the Florida Distance Learning Consortium are now available in YouTube, accessible from the Open Access Textbooks Project website, and will soon be added to The Orange Grove repository. Also available on the Open Access Textbooks Project website are presentations, implementation checklists for state and institutional textbook initiatives, publisher and vendor handouts, as well as other symposium documents.

Open Education Week: March 5-10-2012

March 5-10 is Open Education Week where people around the world will participate in local events to increase awareness and understanding about the open education movement and open educational resources.  Advocates for open education can be involved in the following ways:

1.       Provide a pre-recorded informational virtual tour of your project, work, or organization.

2.       Offer a webinar.

3.       Pre-record a presentation on open education concepts.

4.       Create or share text-based, downloadable information.

5.       Sponsor or host a local event during the week of March 5-10.

For more information on what is happening around the world and in your local communities please go to http://www.openeducationweek.org/

March 4-10 is Read an E-Book Week

The Chase Calendar of Events recognizes March 4-10 as “Read an E-book Week.”  This week is to promote and engage in events that encourage reading with an emphasis on reading e-books, worldwide.  The events are supported by authors, publishers, manufacturers, distributors and retail outlets around the globe.  Read an E-Book Week encourages people to educate and inform the public about the pleasures and advantages of reading electronically through events that can include: public readings, library displays, reading challenges, school visits, newspaper and blog articles, chat show appearances, internet radio interviews, e-book giveaways, and banners on your website.  To learn and read more about Read an E-Book Week please visit this site http://www.ebookweek.com/

Canadians declare March to be "Read an E-book Month"

The Canadian Parliament passed a motion declaring the month of March “Read an E-Book Month.”

The Order reads:

That, in the opinion of the House, the government should: (a) recognize that the ePublishing industry has created economic opportunities for entrepreneurs, authors, publishers and e-reader manufacturers; (b) recognize that e-books present significant benefits for seniors and children; (c) recognize that e-books are an environmentally-friendly alternative to books; (d) declare the month of March as "Read an E-book Month"; (e) support the goals and ideals of "Read an E-book Month; and (f) encourage Canadians to observe "Read an E-book Month".

Canadians are leading the world in promoting e-books by recognizing not only the benefits to the readers and the environment but also sees e-books as opportunity for economic development for Canada.  This is something that is not emphasized enough in the U.S. and it is something that book retailers should recognize.  That is, there are new ventures that are being established in this industry and retailers should be thinking about ways to work with these potential partners.

Grow Custom: Symtext

CAMEX starts today with the launch of education, and we have our most recent sponsor of the Grow Custom Initiative to announce.  Symtext (CAMEX Booth 6924) has also joined in sponsorship of the Grow Custom Initiative.  Enjoy CAMEX, please stop by the NMS area of the Opportunity Hub to learn more about the Grow Custom initiative and visit our sponsors.

What do you see as the future of custom course materials?

I think we still underestimate the future impact of custom. Every major trend and technological development points toward a growth in custom as a share of the overall market. We aren't looking at a simple transposition of print custom (e.g., coursepacks) to digital but rather a major market shift toward digital custom learning materials. This is driven by everything from devices (which are profoundly altering the nature of demand for learning materials) to publishing processes. The barriers are coming down; we should see more custom business as an overall percentage of the market. Educators, as they realize just how simple it is to produce multi-publisher, multi-format custom learning materials, are moving toward custom in greater numbers. That said, we also underestimate the technical and business requirements of providing a custom digital learning materials experience. It is not enough to offer downloadable PDFs, for instance; the requirement for digital custom learning materials is that they be "always on", device neutral, and social. This creates a set of technical and business challenges that aren't easy to overcome.

What role do you see for stores with custom course materials in the future?

Upon initial examination, the e-textbook market seems a hard one to win for campus stores. The obvious threat is one of disintermediation, driven by low prices and ease of access to e-textbooks. But custom learning materials are different. In many cases, "some assembly required" is the norm, given that many faculty want help and support sourcing, assembling, and distributing learning materials into the classroom. This represents an enormous opportunity for campus stores. It is also the antidote to low cost generic e-textbooks: the campus store can add tremendous value by acting as the assembly, commerce and data hub for custom digital learning materials. The opportunity is at hand to take on a strategic role in learning materials content management -- and, again, the commerce and data that comes along with it -- which includes critical roles in the assembly and distribution of custom digital learning materials. What's needed is more than just a means of delivering custom materials on a course by course basis, but rather a custom digital learning materials platform: a universal solution to a fast growing opportunity.

What makes your product or service unique?  What products or services do you offer in this space?

The Liquid Textbook platform is used by schools -- via the campus store -- to deliver:

• The ideal mix of chapters, cases, videos, presentation materials, links etc., for every course. Content may include fee-based, open, and self-authored learning materials. All materials are fully rights managed, and supported by our authentication, e-commerce and royalty payment processes.
• Cloud-based, device neutral, HTML5 custom learning materials. Liquid Textbooks are not tied to a specific device, and are not dependent upon installing and managing software. It's an always-on, stable, secure, and truly online learning experience built around perfectly customized learning materials.
• Social learning. There are Liquid Textbook applications for online, offline, and device use which are all synchronized in real time: annotations, comments or self-authored materials may be added and which appear immediately to all users regardless of the device they are using.
• An ever increasing set of easy-to-use tools for campus stores. Building Liquid Textbooks is simple, but we can also add support for custom branding, Learning Management System integration, custom metrics, distribution for faculty authored learning materials, the inclusion of materials from electronic reserves and more. We can integrate with campus store online purchasing, and create unique versions of Liquid Textbooks for each section of a course. Materials may be added during the course itself to create a truly responsive, fluid learning experience. We can even offer differentiated pricing for students taking the same class, which is often a billing headache for schools to solve.
• Personalized training and support. While the platform itself is easy to use, Symtext provides both technical and business support, so that there is always someone to call, and someone to help you get started.
• Integration into Print on Demand services.
• High rates of purchase. We have proven that custom digital learning materials, built to be device neutral and social, maintain their rates of purchase term over term.

Who should stores contact for more information? 

Ian Barker: ian@symtext.com, or via Twitter @irbarker.

Follett's prediction of digital learning

Follett Higher Education group recently published a white paper titled “Are Textbooks Dead?” that assesses the evolution of course materials and the future of digital learning.   This is a must read for everyone involved in the course materials business.  Here are some quotes and highlights of the paper that are consistent with the messages of this blog for the past few years.

“As the campus appetite for digital materials increases, it stands to reason that publishers and providers will concentrate first on evolving a select group of textbooks because they are most widely used and produce the most revenue.”

i.e., large adoptions will move to digital first because of economies of scale and effect. 

Follett predicts that there will be two paths for digital: Native Digital and Enhanced Print.  We have traditionally referred to Native Digital as "born digital," but agree that Follett's labeling in this report is more consistent with the more common terminology that has evolved.  Enhanced Print takes the "PDF-equivalent" digital and "enhances" it with multimedia or other elements.  Inkling textbooks might be an example in this category.  From there, Follett has some interesting discussion within the report.  For example, their comparison of the two paths:

Native Digital

PACE OF GROWTH:  Faster

DISCIPLINES: Problem-based with linear learning

PURCHASE DECISION: Faculty select

BENEFITS: Better student performance; Engagement and retention; Adaptive learning;

Enhance Print

PACE OF GROWTH: Slower

DISCIPLINES: Theory-based with conceptual learning

PURCHASE DECISION: Student select

BENEFITS: Efficiency; Cost and social learning with ability to share notes and link to additional resources

Within the paper Follett provides their prediction for how course materials will evolve. The report provides an interesting table outlining the evolution, along with several other great charts and graphs.  Finally, in the report Follett proposes seven key considerations for decision makers on campus:

1. Develop a strategy to address issues surfacing as course materials evolve from print to digital. 
2. Give key stakeholders a chance to bring their ideas and concerns into the decision-making process, a collaboration that offers the best prospect for practical solutions and long-term success.
3. Consider IT support when making digital course material choices – both how the material might work in conjunction with existing campus technology and also how much time students and faculty will require to become familiar with the platform.
4. Standardize platforms and applications adopted and used by faculty and students, minimizing IT support and reducing learning curve.
5. Take advantage of the campus bookstore’s ability to leverage established relationships with publishers, soliciting and vetting faculty adoptions, then aggregating and making them conveniently available.
6. Guard against quickly adopting technology because of pressure from industry “noise.”
7. Be willing to relinquish the past.

 A very solid set of recommendations and advice, consistent with our prior recommendations.  The Follett report should definitely be on every store's reading list as they prepare and engage in their course materials strategy discussion.

Grow Custom: Pearson

Today's sponsor highlight of the Grow Custom Initiative is Pearson Learning Solutions (CAMEX Booth 5309).  CAMEX starts in just a couple days, please be sure to visit all of our Grow Custom sponsors!

1)              What do you see as the future of custom course materials?

a.      The marketplace for custom content will continue to be defined by engaging material that addresses students' unique needs. In the future, customized materials will play a leading role in evaluating student performance in the course. Pearson Learning Solutions (PLS) is at the forefront of this movement towards greater personalization. Our ability to help professors create new content and manage existing Pearson content that specifically addresses these issues is unparalleled. Content, whether print or digital, and technology will exist side by side for the foreseeable future and increasingly, we'll see digitally-based solutions for placement, learning and evaluation of student performance in the course.

2)              What role do you see for stores with custom course materials in the future?

a.      PLS engages with the college store as the concierge for all students' course needs. Whether it's print, digital, or a hybrid solution, the college store on-site or online is the venue of choice for a campus-based or distance learner. The store management team will likely become more proactive in helping faculty and students recognize the value of customized material as a superior offering for all stakeholders in the campus community.

3)              What makes your product or service unique?

a.      PLS takes a holistic approach to the creation and delivery of custom content. Our editors, in conjunction with a talented PearsonONE sales team, make every effort to "dig deep" and find the right solution for every instructor in every course. We partner with faculty to adapt existing materials and find and create additional resources that result in an enhanced print/digital solution that's tailor made to the instructor's individual course. We call those CUSTOM+ solutions.  In addition, we offer a range of world-class educational services "beyond the book" that provide cost-effective and pedagogically sound solutions for almost any adoption at a variety of price points. 
 

4)              What products or services do you offer in this space?

a.     PLS offers a variety of print and digital solutions that can be customized to individual faculty needs. For example, we can publish a simple book of third-party readings in black and white with an attractive cover.  Or, if an instructor wants to personalize his or her own textbook, the Pearson Custom Library offers state-of-the art, on-demand publishing solutions. Pearson Custom Library uses a simple user interface that allows an instructor to select from thousands of textbook chapters and third-party readings. Instructors can even upload their own material for additional levels of customization.  For online courseware, Pearson's CourseConnect offers customizable online courses with recommended course descriptions, syllabi, lessons containing rich media, graphics and interactivities, discussion questions and assessment banks.  

5)              Who should stores contact for more information?

a.      More information about PLS products and services can be found at www.pearsonlearningsolutions.com. Don Golini is the PLS Director of Bookseller & Vendor Relations and can be reached via email:  don.golini@pearson.com.

Developing a Digital Textbook Strategy

The Florida Distance Learning Consortium recently hosted a symposium titled Developing a Digital Textbook Strategy for Your Campus.  The videos from the symposium can be found at YouTube.  You can also access the videos as well as presentations and other symposium documents here at the Open Access Textbooks Project website.  We encourage you to check out the videos to learn about what is happening on other campuses and also to hear from industry people who are working with digital materials.

Here is one particular video of a faculty member from Dayton College speaking to his experience working with e-books in the classroom.  The professor has three main messages he wanted to convey.  First, he says faculty should take ownership of the e-books and provide technical instruction to the students instead to sending them off to the helpdesk.  Second, decision to adopt digital course materials should be driven by student learning outcomes.  He thinks that if you get more success using digital than you should use it but if you are not seeing improvements than maybe you should rethink digital adoption.  Third, students need something more than saving money when it comes to e-books.  The students want clear demonstrative academic benefits and some form intellectual payoff that they would not get if digital was not being used.

The take away from this video is that schools should not make any hasty decisions about mandating e-textbooks across campus.  Rather the schools should focus on assessing whether e-textbooks provide improved learning outcomes before launching a campus-wide digital textbook policy.

Grow Custom: John Wiley & Sons

Today’s highlighted sponsor of the Grow Custom Initiative is John Wiley and Sons (CAMEX Booth 4800).   CAMEX is now just a few days away.  Be sure to attend the Digital Update on Saturday afternoon, or visit the NMS area within the NACS Opportunity Hub to learn about these and other developments.   We will have information at the booth to help you find your way to each of the Grow Custom sponsors. 

1)         What do you see as the future of custom course materials?

The demand for Custom course materials continues to grow because it answers a need.  Custom publishing allows instructors to create a product tailored to their specific course needs allowing the students to only pay for the content that will be used- whether that’s select textbook chapters, readings, professor created content or some combination.  We foresee Custom moving from Customized Content to Customized Curriculum.   These offerings will integrate assessment elements and media components with the customized print or digital content.

2)         What role do you see for stores with custom course materials in the future?

The campus bookstore provides a one-stop shop for students to easily get access to their custom materials.  Often it is the best (and usually only) place carrying the product.  Wiley continues to see the bookstore as a partner in delivering quality material to students.  

3)         What makes your product or service unique?  What products or services do you offer in this space?

Wiley Custom Learning Solutions is our full-service custom publishing department that offers an array of tools and services designed to put content creation in instructors’ hands. Our suite of custom products empowers users to create high-quality, economical education solutions tailored to meet individual classroom needs. For example, Wiley Custom Select is a revolutionary custom textbook system that allows the instructor to “build” customized materials tailored to their course needs. In a simple 3-step process, instructors create a textbook containing the content they want, in the order they want, and delivered in a printed or digital format of their choice.  To view a demo of this site, visit www.wiley.com/college/wcsdemo.

4)         Who should stores contact for more information?

At CAMEX, please look for Rich Bigger (rbigger@wiley.com), Director of Customer Relations, at the Wiley booth.  Bookstores can also work with their local campus sales representative (www.wiley.com/college/rep).

Digital requires teamwork

"Etextbooks attracting involvement of the FFC, Education Department, and Higher Ed" highlights several initiatives currently underway that is transforming this country into a digital nation.  Examples such as the Digital Textbook Collaborative, the MUSE project, and institutional “bulk-purchases” of etextbooks are mentioned in the story.  But the main takeaway from this article can be summarized by quoting FCC chairman Julius Genachowski,

“We will all win if the players in the digital learning ecosystem—including publishers, device manufacturers, platform providers, internet service providers, schools—work together to accelerate the adoption of digital textbooks.”

If the leadership on college campuses is serious about adopting digital course materials, all players in the campus community should be involved to make that change.  A successful digital campus requires a coordinated effort from across the campus and the discussions surrounding this topic should include as many people who are affected by the change.  This includes folks from the college stores, as much as faculty, students, IT, library, and other areas.  Given that we are still in a period of trial and error, this is a good time to bring others on board to get their insights. Remember, it take a whole campus to educate a student.

New Start-Up Publishing Company

Booktype is a new device-agnostic open source publishing company that allows anyone to publish a book by themselves or with others through the web.  Booktype’s tool allows easy attributions, remix and reuse content, translate, use of preset book formats, and sets ISBN numbers for new books.

To read their press release and watch their video click here.

Booktype’s entry into the publishing world is yet another sign that change is happening in this industry and an opportunity area where campus stores need to pay close attention.  With Amazon, Apple, and more recently, Inkling, all offering new publishing tools for authors this is a clear signal that the way and how content is being created and delivered is transforming the publishing industry.  Stores ought to consider how they fit into this new model if faculty wants to adopt content developed in this way.  Some of these models could make it easier to produce and manage OER content as well.

This new trend creates opportunities for stores to engage and educate faculty and students.  Stores, working with these and other vendors can provide publishing services for the faculty on campus in order to better establish its relevancy on campus.  NACS Media Solutions will be announcing a partnership in this area at CAMEX to help stores begin building community-based publishing services.

Grow Custom: Virdocs

Today’s Grow Custom highlight is on Virdocs (CAMEX booth #2521).   Virdocs is a new sponsor of the Grow Custom initiative. 

1)      What do you see as the future of custom course materials?

-           We see the textbook market as a whole moving towards custom. As digital textbooks become more of the norm, they’ll become more flexible. We’ll move away from a digital text built off of the structure of a paper text and into a more malleable content delivery platform. The biggest hurdle is getting the content to be written to stand alone and then producing a very fluid, simple process for professors to package their desired course materials. There will always be a place for the one-stop-shop standard textbook, but going custom tailors the content to your course and that is good for students.

2)      What role do you see for stores with custom course materials in the future?

-          In our opinion, right now is a very important phase for stores and their involvement in the future. As things move towards digital, they have the opportunity to get on board or be passed over. The biggest asset a store has is its proximity to the content creators, Professors; and that isn’t changing. If they can implement an effective digital platform, that absorbs custom materials, they’ll be in a strong place to control their future.

3)      What makes your product or service unique?  What products or services do you offer in this space?

-          We give stores the tools to do what they otherwise could not. We have built a cost-efficient, cloud-based platform tailored to higher education, which allows stores to make their custom course materials available digitally. Our mission is to provide stores with a digital platform that seamlessly integrates into their current operations. The stores maintain control; we don’t take over permissions, we don’t take over printing, they are still the contact with professors, etc. Simply, we are a technology company that partners with bookstores and print shops so that they can offer a digital option to their customers. 

4)      Who should stores contact for more information?

-          Greg Fenton, Co-Founder & CEO, sales@virdocs.com

-          Tim Haitaian, Co-Founder & CFO, admin@virdocs.com

Lessons from the magazine industry

The NY Post recently featured an article about the decline of magazine sales.

In 2011, overall newsstand sales of magazines declined by 10 percent, capping off three straight years of decline. Magazine publishers are currently faced with a shrinking industry, and many are indeed turning to digital sales. 45 percent of magazines titles are now in digital format.

 

One quote in the piece caught our attention in paticular.  It reads, “If you’re not thinking about how to creatively destroy your business and recreate it, you’re in trouble because someone else is thinking about it.”  It is a good lesson for college stores to hear and consider.

The magazine industry is undergoing transition and upheaval as organizations try to bridge the gap from traditional paper to new electronic formats -- formats that are still somewhat "in development."  The changes reported in the story are not unlike those facing other industries along a spectrum:  the newspaper industry, the music industry, and the college textbook industry or publishing in general.  The traditional core products and revenue generation models are changing and those wishing to survive must learn to adapt.

Grow Custom: AcademicPub

Today’s Grow Custom highlighted sponsor is Academic Pub (CAMEX Booth #7028).  CAMEX is now about one week away.  Please be sure to visit the Grow Custom sponsors and learn more about where custom is headed so that you can think about the custom course material strategy for your campus.

 1)            What do you see as the future of custom course materials?

Our message has always been simple to higher education professionals: your book, your way. And through experience we know that means the future of custom course materials lies in lower prices and the largest possible selection of up-to-the-minute materials for students. Furthermore, ease of use, quality, and efficient distribution methods will continue to grow in importance.

2)            What role do you see for stores with custom course materials in the future?

Custom course materials are growing at a faster rate than the overall textbook market.  So, as custom materials increase proportionally they will help drive traffic into stores.  We also anticipate bookstore staff and management will be in a position to provide specific assistance to faculty in the development of their custom textbooks and the smarter stores will thus provide a level of 'service' for faculty that will help grow the proportion of custom materials used on campus.  A virtuous circle: the more store management support faculty in building custom materials (using platforms like AcademicPub) the more custom materials are sold in the bookstore and the better are the prospects for the campus store long term.

3)         What makes your product or service unique?  What products or services do you offer in this space?

AcademicPub is unique in its ability to aggregate pre-cleared content from many different publishers in a manner that’s not only self-service (although with ample support if requested), but easy. The inclusion of real-time copyright clearance for articles outside of the Library increases the breadth of content that can be provided immensely. At the same time this allows professors to be highly selective in creating textbooks that only have the necessary information, and this lowers costs and thereby increases the likelihood that students will actually purchase the assigned material…and learn!

4)         Who should stores contact for more information?

Todd Anderson will be attending CAMEX and would love to hear from you, you can e-mail him at toddande@gmail.com

Alternatively, our Customer Service staff is ready to help:  1-888-212-3120

support@sharedbook.com

Ten Things Stores Can Do

With the ICBA meeting just past us, and CAMEX just a couple weeks away, I thought now might be a good time to highlight Jeff Nelson's recommendations for "Ten Things Stores Can Do To Drive the Course Materials Future." The list originally appeared on the ICBA blog a few months ago, and I have been meaning to blog on it for a while. Across the documents I have seen Jeff produce, I continually admire much his careful thinking and way of capturing ideas in a parsimoneous way -- while still hitting the important stuff.  The full essay is worth the read. 
Here is the original introduction:

Those without the experience of working outside the institution can easily overlook the established advantages we can capitalize upon, campus services that can be enhanced, and value-added strengths that can be built upon. The basics include offering convenience and customer service, facilitating communication with faculty and students, collaborating with strategic partners, managing consolidated transactions, and controlling costs.

While offering valued services to faculty, students, administrators, and other course material stakeholders proves competency, capability, and credibility, this is not enough. To ensure a position of strength for the course materials future, collegiate retailers must consider forward thinking strategies and be open to new ways of thinking. The list that follows represents contemporary actions that can be taken to drive the future of course materials.

Here is the list:
     1. Think & Read Strategically.
     2. Pursue Digital Options.

     3. Pursue Textbook Affordability Initiatives.  

     4. Engage Actively with Higher Ed.
     5. Seek Collaborative Opportunities.
     6. Consider Alternative Success Measures.

     7. Seek Customer Satisfaction & Loyalty. 
     8. Track Market Share Not Just Top Line Revenue.
     9. Don't Be Afraid to Act Decisively.
     10. BE Your Future.

This is a great list, with even better content to go with it.  The full essay should be required reading for most stores.  #10 really sums the others up though.  There are basic business practices we should be engaged in because they are the right thing to do -- both as mission-driven organizations, and business managers concerned with providing value to our stakeholders -- starting with students and faculty.